Discover how we empowered a leading global ecommerce retailer to boost sales and customer satisfaction with a personalized AI agent powered by Agentforce.
The client — a global ecommerce retailer specializing in fashion and lifestyle products — aimed to enhance their online shopping experience by providing personalized product recommendations and seamless customer support. We deployed an AI-driven conversational agent on their website and mobile app using Agentforce’s AI framework.
The AI bot served as a virtual shopping assistant, engaging customers with tailored questions about style preferences, budget, and needs, then recommending products and guiding them through the purchase process.
A dynamic, multilingual, and mobile-optimized AI agent that seamlessly integrated into the retailer’s digital ecosystem.
Personalized UX
Intelligent NLP and recommendation algorithms curating product suggestions in under 30 seconds.
Inventory & Cart Integration
Connected to real-time inventory and cart systems for smooth add-to-cart and checkout flows.
Performance Analytics
Real-time dashboards tracking bot engagement, conversion rates, and customer satisfaction metrics.
The bot achieved a 25% increase in average order value and a 30% reduction in cart abandonment rates within the first 90 days. It enhanced customer confidence, reduced friction in the buying process, and increased repeat purchases.
Elevate your online store with a smart assistant that drives sales and delights customers. Let’s create your next-gen conversational agent.
